hi cath,
As I\'ve been a top ten retailer in both opps I think my experience can shed some light here.
EE still has the occasional duff product, and some average ones, but my customers (some 4,000 of them!) seem to be very pleased that I switched.
In KL my personal retail was £1500-£2k a week. Over 5% of goods were returned by customers.
nowadays i don\'t need to retail so hard for a living (due to rapid team growth in EE) but i still do £800-£1200 a week. On this I get less than 1% returns.
I think that sums up the quality difference fairly well.
hth
paul
01502 561859
www.everydayearner.co.uk