Hi samantha Jane
I am sorry you had a bad experience with the Utility Warehouse.

Was it within the 90 day period that you sent your kit back?

I have only ever had 1 person leave early and he sent his kit back after the 14 day refund period, plus he had used some marketing materials as he joined himself and they still gave him the full £199.75 back.

So why it did not work for you I am not sure.
If you sent all your stuff back within 90 days you should have got your money back. Did the person who signed you up not help you do this?

chris